{"xsrfToken":"1c66c864cb1cfa5233c208c84e3d48a79db00724_lout","branding":{"id":"1","key":"aac","name":"Atención al Cliente","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8a8aa81f-eaf8-4a48-a008-150340ef938f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGM0ZTNlMy03YzAyLTRhOTUtOGE2Yy05ZWM4NGE1YWM2ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhOGFhODFmLWVhZjgtNGE0OC1hMDA4LTE1MDM0MGVmOTM4ZiI6WyJyZWFkIl19LCJleHAiOjE3NDM3OTY4MDAsIm5iZiI6MTc0Mzc5NjIwMH0.7zK01GbXx08kFkpvtfZHPcTYXC8oy7Caunn806rbE5Y&client=34c4e3e3-7c02-4a95-8a6c-9ec84a5ac6fd&mode=fit","logoId":"8a8aa81f-eaf8-4a48-a008-150340ef938f","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al centro de atención al cliente","sharedPortalName":"Centro de atención al cliente","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido al centro de atención al cliente","sharedPortalName":"Centro de atención al cliente","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#b0172c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"aac","projectId":10001,"serviceDeskId":1,"name":"Atención al Cliente","description":"<p>¡Bienvenido! Puede realizar una consulta con los formularios proporcionados</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10","name":"Información sobre Horarios","descriptionHtml":"","callToAction":"Información sobre Horarios","introHtml":"<p>Solicite información sobre los horarios de nuestros servicios</p>","icon":10546,"iconUrl":"https://atencionalclientejimenezmovilidad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[3],"key":""},{"id":"11","name":"Información sobre Paradas","descriptionHtml":"","callToAction":"Información sobre Paradas","introHtml":"<p>Solicite información sobre las paradas de las rutas</p>","icon":10486,"iconUrl":"https://atencionalclientejimenezmovilidad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[3],"key":""},{"id":"13","name":"Problemas con la Aplicación","descriptionHtml":"<p>Incluya toda la información posible sobre su problema, incluyendo el tipo de teléfono que utiliza (Android o Apple) asi como capturas de pantalla si procede.</p>","callToAction":"Problemas con la Aplicación","introHtml":"<p>Problemas con nuestra aplicación de pago.</p>","icon":10537,"iconUrl":"https://atencionalclientejimenezmovilidad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[6],"key":""},{"id":"12","name":"Problemas de Billetaje","descriptionHtml":"","callToAction":"Problemas de Billetaje","introHtml":"<p>Se le ha cobrado de forma incorrecta, no le ha realizado bien un trasnbordo u otros problemas con los billetes</p>","icon":10523,"iconUrl":"https://atencionalclientejimenezmovilidad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[5],"key":""},{"id":"14","name":"Bonos multiviaje","descriptionHtml":"","callToAction":"Bonos multiviaje","introHtml":"<p>Problemas al comprar o usar su bono multiviaje</p>","icon":10532,"iconUrl":"https://atencionalclientejimenezmovilidad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"1","name":"Petición recibida por Email","descriptionHtml":"","callToAction":"Petición recibida por Email","introHtml":"<p>Esta petición ha llegado por el correo electrónico</p>","icon":10527,"iconUrl":"https://atencionalclientejimenezmovilidad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Horarios, paradas e itinerarios"},{"id":5,"name":"Billetes"},{"id":6,"name":"Aplicaciones móviles"}],"orderMapping":{"4":[14],"3":[11,10],"6":[13],"5":[12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AAC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGM0ZTNlMy03YzAyLTRhOTUtOGE2Yy05ZWM4NGE1YWM2ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3OTc0MDAsIm5iZiI6MTc0Mzc5NjIwMH0.lVXw2rMjmWFzP17NG1KdV_OrzqgddNuyJZ36DGimcls","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"34c4e3e3-7c02-4a95-8a6c-9ec84a5ac6fd","tokenDurationInMins":20}},"reqCreate":{"id":10,"projectId":10001,"form":{"name":"Información sobre Horarios","descriptionHtml":"","callToAction":"Información sobre Horarios","intro":"<p>Solicite información sobre los horarios de nuestros servicios</p>","instructions":"","icon":10546,"iconUrl":"https://atencionalclientejimenezmovilidad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10","calendarParams":{"firstDay":0,"date":"2025-04-04T21:50:00+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGM0ZTNlMy03YzAyLTRhOTUtOGE2Yy05ZWM4NGE1YWM2ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3OTc0MDAsIm5iZiI6MTc0Mzc5NjIwMH0.lVXw2rMjmWFzP17NG1KdV_OrzqgddNuyJZ36DGimcls","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"34c4e3e3-7c02-4a95-8a6c-9ec84a5ac6fd","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}